(WHO) Advisor, IT Infrastructure and Telecommunications Management - (1700873)

Grade: P4 Contractual Arrangement: Fixed-Term Appointment Contract duration: Two years, first year probationary period. Job Posting : Jul 7, 2017, 5:53:45 PM Closing Date : Jul 23, 2017, 12:59:00 AM Primary Location : United States-Washington, D.C. Organization : Information Technology Services Schedule : Full-time   . OBJECTIVE OF THE OFFICE/DEPARTMENT Information Technology Services (ITS) provides leadership and direction in the deployment of information and communication technologies and systems to support the Pan American Health Organization, Regional Office of the Americas of the World Health Organization (PAHO/WHO), in carrying out its mandate. Furthermore, ITS establishes and maintains strategies, policies, standards and procedures to ensure the effective and efficient provision of information and communication services in a geographically dispersed environment.   DESCRIPTION OF DUTIES Under the general supervision of the Director of Administration (AM), and the direct supervision of the Director, Information Technology Services (ITS), the incumbent is responsible for, but not limited to, the following assigned duties: Provide technical, managerial and policy advice regarding IT infrastructure, cloud platforms and services, telecommunications and network services; Ensure that the Organization's day-to-day infrastructure, cloud, and telecommunications operations are efficiently and effectively managed to guarantee a consistent level of customer service; Supervise Systems Engineers responsible for day to day management of the data center, cloud platforms, network, security, desktop policies, Country Offices and Center infrastructure; oversee the functions of Country Offices in the area of systems administration; Plan and budget for the Network and Telecommunications management area to ensure that procurement decisions reflect the most cost effective solution for the Organization.  This includes monitoring telecommunications expenses and implementing cost savings measures where applicable; Supervise the installation, configuration, and monitoring of the telecommunications and network systems, hardware, network applications and other software used in all offices; Analyze telecommunications, IT infrastructure, cloud, and network capacity and requirements; Plan, manage, and implement applicable IT related projects; coordinate with the Information Security Specialist to implement agreed information security procedures and policies; implement and maintain an effective system for disaster recovery, virus protection, data security and Internet security; formulate and recommend IT policies; Coordinate and administer the Global Private Network (GPN) connection with WHO/Geneva and maintain PAHO’s Private Network; Coordinate with GSO on renovations, re-modeling and new facilities to ensure adequate telephone, computer and networking services for the Organization’s needs; Participate in the definition of the Team’s personnel component, including selection, training and development; Provide guidance and monitoring of staff assigned to the Team through setting of clear work objectives, use of performance reviews and feedback mechanisms, regular communications, and solving interpersonal or technical conflicts; supervise staff, provide advice and guidance on issues arising from the day-to-day activities of the team; Manage IT infrastructure, network and cloud contracts, and vendor relationships; Perform other related duties, as assigned. REQUIRED QUALIFICATIONS   Education: Essential:  A bachelor’s and master’s degree from a recognized university in one of the following fields: Computer Science, Information Systems, Systems Engineering, Engineering, Mathematics, or Business Administration.    Desirable:  Professional certification in ITIL, COBIT, Project Management, Microsoft technology, Cloud, Information Security would be an asset.   In the event that your candidature is retained for an interview, you will be required to provide, in advance, a scanned copy of the degree(s)/diploma(s)/certificate(s) required for this position.  WHO, only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO).  The list can be accessed through the link:  http://www.whed.net/.  PAHO will also use the databases of the Council for Higher Education Accreditation http://www.chea.org/search/default.asp and College Navigator, found on the website of the National Centre for Educational Statistics, https://nces.ed.gov/collegenavigator to support the validation process.   Experience: Essential: Nine years of combined national and international experience in managing information technology services.   SKILLS: PAHO Competencies: Intrainstitutional Action:  Leads team efforts toward full understanding of the policies the organization must operate within as well as the Standard of Conduct for the International Civil Service.  Leads employees and co-workers toward operating in a fair, consistent and equitable manner, and displays such behavior by example.  Behaves consistently in accordance with the Code of Ethics of the Organization.  Communication: Leads the development of an environment that actively establishes and proactively engages in productive dialogues that involve multicultural environments.  Encourages the skills and behaviors that facilitate productive dialogues. Expresses points of view effectively. Information Management: Processes and analyzes the data objectively, presenting it clearly and equitably. Leads the effort to acquire relevant and selected information that facilitates the achievement of organizational results. Evaluates/leads the evaluation of information systems on the basis of its advantages/disadvantages for processing information relevant to the area of work. Performance Management: Plans and takes concrete steps on one’s own initiative to improve job performance and required competencies. Learns from one’s mistakes, adjusts goals and courses of action to meet changing needs. Conducts evaluation meetings with subordinates at the times stipulated, using the Organization’s instruments and others specific to the area. Consistently motivates the staff members to improve their abilities, gives them tasks and activities that represent a challenge to them. Teamwork: Embraces and leads consensual decision-making,  that is, leading  the fulfillment of team decisions, even when they may not fully coincide with one’s own opinions or proposals. Knows how to manage difficult team situations and promotes consensus building. Takes responsibility for the team’s successes and failures. Service orientation: Makes concrete attempts to add value to the client, to make things better for the client in some way. Is always aware of the client's need (internal and/or external clients). Knowledge Management: Supports and develops networked and community working. Identifies, develops and nurtures networks and communities. Identifies and builds on working networks that enable knowledge and information flow.  Designs and implements knowledge and information services. Enables utilization of knowledge and information sources. Delivers relevant knowledge and information in most appropriate form.  Participates in and learns from networked and community approaches. Technical Expertise: Extensive knowledge and experience with cloud platforms, data center operations, telecommunications, networking, and IT operations support. Extensive knowledge of IT project management and IT Service management. Knowledge and experience with Enterprise Architecture and IT Governance. Extensive knowledge and experience with IT security.   Extensive experience on IT contract management and vendor relationship management. Extensive experience on IT contracting and request for proposal processes. Strong professional oral and writing skills in English and Spanish, including the development of reports, oral presentations, and technical/persuasive documents for consideration at the highest levels of the Organization. Languages: Very good knowledge of English or Spanish with working knowledge of the other language.  Knowledge of French and/or Portuguese would be an asset.   IT Skills: Expert theoretical and practical knowledge of telecommunications, cloud, networking, virtualization and desktop software and hardware.  Knowledge of Microsoft technologies, Virtualization, Cisco , VoIP, Cloud technology and platforms, disaster recovery, firewalls, mobile device management, video conference  technologies, Office 365 would be an asset.     REMUNERATION Annual Salary: (Net of taxes) US $70,647.00   Post Adjustment: 45.7% of the above figure.  This percentage is to be considered as indicative since variations may occur each month either upwards or downwards due to currency exchange rate fluctuations or inflation.   ADDITIONAL INFORMATION THIS VACANCY NOTICE MAY BE USED TO FILL OTHER SIMILAR POSITIONS AT THE SAME GRADE LEVEL.    Only candidates under serious consideration will be contacted.   A written test may be used as a form of screening.   Any appointment/extension of appointment is subject to PAHO Staff Regulations, Staff Rules and e-Manual.   For information on PAHO please visit: http://www.paho.org                      PAHO/WHO is committed to workforce diversity.   PAHO/WHO has a smoke-free environment and does not recruit smokers or users of any form of tobacco.   PAHO/WHO offers an attractive compensation package including an annual net salary and post adjustment, which reflects the cost of living in a particular duty station and exchange rates (subject to mandatory deductions for pension contributions and health insurance).  Other benefits include:  30 days annual leave, dependency benefits, pension plan and health insurance scheme.  Benefits for internationally recruited staff may include home leave, travel and removal expenses on appointment and separation, education grant for dependent children, assignment grant and rental subsidy.   Candidates appointed to an international post with PAHO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.   All applicants are required to complete an on-line profile to be considered for this post.    Candidates will be contacted only if they are under serious consideration. A written test and/or interview will be held for this post.  The post description is the official documentation for organization purposes.