Job Description - Chief Manager - People and Culture

Employer: Kenya Revenue Authority 

Posted On: April 26, 2017 06:29 am 

Description: Chief Manager
 – People and Culture
 - Job Profile. Feb 2017.
 Page 1 JOB DESCRIPTION POSITION:

 CHIEF MANAGER – PEOPLE AND CULTURE 1 DEPARTMENT:
 Transformation Leadership Office REPORTS TO: Deputy Commissioner 

Transformation Leadership Office 2 DIRECT REPORTS:  Manager - Change Management  Manager - Culture Ma nagement  Manager - Information and Communicat ions 3 MAIN PURPOSE OF THE JOB : The main purpose of this job is to ensure alignment of employee behaviour and attitude to the desired organisation culture. 4 KEY PERFORMANCE AREAS : 4.1 Organisation Cul ture  Interpret the corporate plan objectives and the desired organisation culture  Design and deliver strategies to create a culture of trust and facilitation  Act as the ambassador for the organisational culture and values  Drive culture and behavioural al ignment  Ensure the desired organisation culture is upheld and embedded  Develop tools and methodologies for culture change programmes  Ensure awareness and compliance to national values  Provide guidelines on minimisation of employee resistance and maximise e mployee engagement  Provide departments with capacity for culture change  Set standards for both change management and culture change programmes  Develop award schemes that celebrate the desired behaviours and attitudes. 4.2 Change Management  Implement a s tructured approach to management of change  Develop and implement Change readiness Assessments  Ensure alignment of change projects to organisation objectives  Build capacity for change across the organisation  Develop and employ appropriate strategies to arti culate business case and vision for change  Development of Change Management tools and methodology  Track change direction, impact and recommend corrective measures  Conduct organisation and people change readiness assessments  Ensure alignment of change pr ojects to organisation objectives  Provide a structure for collaboration with Business Process teams in identifying projects for Chief Manager – People and Culture - Job Profile. Feb 2017. Page 2 transformation initiatives  Provide and manage guidelines on how to minimise employee resistance and maximize employee engagement  Develop framework on direct support, coaching and mentoring to departments on change management 4.3 Communication  Oversee all employee communication for maximise engagement  Ensure organisational change using effective project management skills  Develo p and implement an employee communication Strategy  Disseminate information and communication of reform and transformations  Develop and apply structure d change communication approach, build awareness, understanding and buy - in  Engage stakeholders to ensure a comprehensive change communications approach  Provide clarity and focus on changes happening in the Authority  Ensure tracking communication effectiveness - Develop a feedback mechanism for communication initiatives  Develop a relevant and well updated Resour ce Centre 4.4 Employee Engagement  Design and lead initiatives to maximise the engagement of employees  Work with Human Resource in welcoming and orientation of new staff to ensure organisation culture alignment  Participate in exit interviews for necessary feedback on the internal organisation culture  Provide guidance in employee organisation culture surveys, analyse surveys  Design employee engagement programmes to meet gaps identified in the employee culture surveys  Work closely with Marketing and Communic ations division in obtaining external feedback on our organisation culture perceptions  Design programmes to meets gaps in employee engagement with external stakeholders 5 ACADEMIC AND PROFESSIONAL BACKGROUND :  R elevant Bachelor’s Degree from a recognise d university  Professional Certification in Change Management or other relevant areas  Master’s degree in relevant field is an added advantage 6 RELEVANT EXPERIENCE AND COMPETENCIES :  Minimum 10 years’ experience in a large and diverse organisation  Experi ence in managing large change management and culture transformation programmes  3 years of which should be in management roles In addition, those with experience in culture programmes under human resources or ERP programmes will fin d this job very relevant . Chief Manager – People and Culture - Job Profile. Feb 2017. Page 3 7 PERSONAL ATTRIBUTES :  Flexible and adaptable  Ability to work with wide range of people  Assertive and self confident  Excellent organisation and planning skills  Excellent written, verbal communication and presentation skills  Analytical  Business minded  Excellent people relations skills