Stanbic Bank Job Vacancy : Customer Consultant

• Company:
• Location: Nairobi, Nairobi County, Kenya
• State: Nairobi
• Job type: Full-Time
• Job category: Customer Service Jobs in Kenya

Provide a readily available, service-focused, knowledgeable and experienced point of contact for new and existing personal market customers.

Ensure that the customers’ banking needs are identified and fulfilled efficiently and cost-effectively, while managing the risks associated with new accounts, mandates and specimen signatures.

Maintain a high level of integrity and ethical standards.

Customer Consultant Job Key Responsibilities

Customer service

• Identify customer needs effectively and bring in new accounts accordingly.
• Ensure that customers are assisted efficiently within the time frames laid down for particular transaction types – refer to 5 Star processes and high 5 process.
• Cross-sell products effectively.
• Ensure that customers are fully informed of their rights and obligations to the bank in accordance with the Code of Banking Practice.

Credit

• Implement all the required steps and controls when doing account applications to minimize the risks associated with new business.
• Gather complete and accurate data for the opening of loan accounts and granting of facilities.
• Refer matters outside scoring criteria, with the appropriate information, to Accounts Analyst for further investigation.

Business development

• Increase branch advances by responsible lending practices (lemmatization)
• Sell the bank’s products proactively and pass on sales leads to the applicable areas.
• Report statistics for reactive sales correctly and timeously.

Legislative compliance

• Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with the prudential guidelines under the CBK act and standard bank KYC compliance and KBA.
• Complete disclosure to the customers in terms of accreditation, service fees, and commission.
• Ensure proper record keeping in line with KYC compliance

Qualifications for the Customer Consultant Job

• Relevant Degree holder from a recognized University
• 3 – 4 Years Branch Banking experience, with exposure to customer service